Case Study – Minky Homecare
Minky have been using CaptureIT since March 1999. They have 450 employees, 30 terminals and operate across 3 sites via a WAN.
We found Vizual Management Solutions Ltd to be a very straightforward company with which to do business. During our negotiations they were very clear about the systems capabilities, the platform requirements and hardware specifications on which it would run. This was further demonstrated during installation, which was reasonably trouble free.
The main quality of Vizual as a software supplier is the willingness and speed with which they include improvements to their system. On the one or two occasions where problems have occurred in day to day running, these have been very speedily rectified, within a 24-hour time span.
The system has operated very well, in daily use by shop floor supervisors with relatively little computer experience. It is parameter driven and works on reporting exceptions to the defined rules. To gain maximum benefit requires that these rules are precisely defined. However the effort put into this is well rewarded, with impressive improvements in employee lateness and absence, resulting from an accurate and comprehensive view of employee's timekeeping being available to supervisors on an 'up to the minute' basis.
In addition, considerable saving has been made in the payroll department, with input time reduced by 50% and errors and queries considerably reduced.
Finally the hardware, both timeclocks and line-drivers, have performed well and have been trouble-free.
I would have no hesitation in recommending Vizual Management Solutions and their Time and Attendance system CaptureIT."
Terry Hunt
IT Manager
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